Frequently Asked Questions
Here, you'll find answers to all your questions about car rentals in Sydney and the Gold Coast. If you can't find what you're looking for, don't hesitate to reach out to us directly for personalised assistance.
You are responsible for all fines, infringements, and toll charges incurred during your rental period. A fee applies if we are required to nominate you as the responsible driver for unpaid charges.
In case of a breakdown, contact our roadside assistance provider. In the event of an accident, report the incident to us and the police if necessary, as per our terms and conditions.
Yes, standard damage cover is included in the rental charges. However, a damage excess fee applies in the event of an accident or theft.
Our vehicles must not be driven outside a specified radius from the rental station or on prohibited roads such as unsealed roads, off-road, or in prohibited areas.
Maintenance, Damages, and Insurance
For rentals exceeding 30 days, the vehicle must be returned to the nearest rental station for servicing or exchange when due. We cover the service costs unless the issues were caused by the renter.
In case of vehicle damage, you must inform us immediately. You may be responsible for the damage excess as outlined in your rental agreement unless the damage is covered by our standard damage cover and complies with the terms and conditions.
Yes, all vehicles come with roadside assistance for mechanical problems. For battery issues, flat tires, or if the vehicle is undriveable, contact our roadside assistance partner using the provided membership details.
The standard damage cover includes indemnity for damage to the vehicle, theft, and third-party loss, subject to the terms and conditions and the payment of a damage excess.
Yes, damage cover exclusions include damage from a major breach of the rental contract, overhead and underbody damage, damage caused by the use of incorrect fuel, and loss or damage to personal items.
Operational Questions
No, the vehicle must not be used for carrying passengers for hire, fare, reward, or rideshare purposes.
The vehicle must not be driven by anyone under the influence of alcohol or drugs, for illegal purposes, off-road, or outside the agreed geographical area.
Contact us immediately if the vehicle shows signs of needing repair. Do not attempt to repair or have the vehicle repaired without our written authority.
If you need to extend your rental, please contact us as soon as possible to make arrangements, subject to vehicle availability and additional charges.
The vehicle should be returned with a full tank of fuel. If returned with less, a refuelling charge plus the cost of fuel will apply.
Booking and Payment
An e-tag for toll payments is not fitted to the vehicle; it’s your responsibility to arrange for an e-tag or pay tolls directly. Failure to do so will result in administrative charges in addition to the toll fees.
If a payment fails, a $15 late fee will be applied. Ensure you have sufficient funds each Thursday when automatic payments are processed to avoid this fee.
A cancellation notice period applies as per the rental agreement. Cancellations within 24 hours of the start date, or no-shows, may incur charges equal to the rental period booked unless the vehicle can be rented out to another customer.