Frequently Asked Questions
Here, you’ll find answers to all your questions about car rentals in Sydney. If you can’t find what you’re looking for, don’t hesitate to reach out to us directly for personalised assistance.
General Questions
You are responsible for all fines, infringements, and toll charges incurred during your rental period. A fee applies if we are required to nominate you as the responsible driver for unpaid charges.
In case of a breakdown, contact our roadside assistance provider. In the event of an accident, report the incident to us and the police if necessary, as per our terms and conditions.
Yes, standard damage cover is included in the rental charges. However, a damage excess fee applies in the event of an accident or theft.
Our vehicles must not be driven outside a specified radius from the rental station or on prohibited roads such as unsealed roads, off-road, or in prohibited areas.
Long-Term Car Rentals
You may cancel your rental contract by giving us 14 days prior written notice. Charges apply if the booking is cancelled within 24 hours prior to the start of the rental or if the vehicle is not picked up.
If you need to return the vehicle early, notify us in accordance with the 14-day notice requirement. No refunds are provided for early returns without notice. So, for example, if you rented a car for 8 weeks, but had to return it in 4 weeks and gave us the notice for it, we adjust the price to reflect the period you had the car.
Return the vehicle to the designated rental station, on the date and time agreed upon, with a full tank of fuel and in a reasonable state of cleanliness.
A long-term car rental with M8T Services is an affordable, flexible car rental solution starting from just $180 per week (GST inclusive). It’s designed for individuals seeking a hassle-free alternative to car ownership or short-term rentals, with a minimum reservation time of just 14 days and no upper limit.
Payments are made weekly in advance, starting with a one-week rental charge and a $500 security deposit before collecting the vehicle.
It depends. There are additional charges for late returns, refuelling, and cleaning if the vehicle is returned in an unacceptable state.
Yes, additional drivers can be authorised to drive the vehicle but must meet our age and license requirements and be added to the rental agreement.
For rentals exceeding 30 days, the vehicle must be returned to the nearest rental station for servicing or exchange when due. We cover the service costs unless the issues were caused by the renter.
We accept payment via credit/debit cards. Payments for rental charges are automatically deducted weekly. Ensure sufficient funds are available to avoid additional fees.
Anyone looking for a cost-effective, flexible vehicle solution without the commitments of car ownership can hire a long-term car in Sydney with M8T Services. Our rental cars can be used for either personal or professional purposes.
We offer a range of vehicle types including compact, standard, full-size cars, and trucks, all available in automatic or manual transmission.
The $500 security deposit is fully refundable 10 business days after the end of the rental, provided all terms are met, including the return of the vehicle in good condition and with a full tank of fuel.
Daily Car Rentals
Renting a car for a day in Sydney with M8T Services can cost anywhere from AU$27.10 to over AU$200. The price will depend on the vehicle class, size and features.
For rentals of less than a week, we just hold the deposit amount on the credit card. Our bond for daily rentals is $350.
Your daily car rental in Sydney includes full insurance, regular maintenance, and 24/7 roadside assistance. The car is provided with a full tank of fuel, and we kindly ask that you return it refuelled.
Yes, with M8T Services, you can enjoy the best daily car rental service in Sydney and hire your vehicle for just a day.
Yes, M8T Services is located in Arncliffe which is, for your convenience, close to the Sydney Airport.
Yes, you’ll need a card in order to finish the online booking process.
The driver must be at least 21 years of age.
Yes, all our daily rentals are insured. Terms and Conditions apply.
Yes, with M8T Services’ daily car hire, tourists can rent a vehicle with an overseas licence. However, we’ll require passport information and a translated driver’s licence.
Maintenance, Damages, and Insurance
For rentals exceeding 30 days, the vehicle must be returned to the nearest rental station for servicing or exchange when due. We cover the service costs unless the issues were caused by the renter.
In case of vehicle damage, you must inform us immediately. You may be responsible for the damage excess as outlined in your rental agreement unless the damage is covered by our standard damage cover and complies with the terms and conditions.
Yes, all vehicles come with roadside assistance for mechanical problems. For battery issues, flat tires, or if the vehicle is undriveable, contact our roadside assistance partner using the provided membership details.
The standard damage cover includes indemnity for damage to the vehicle, theft, and third-party loss, subject to the terms and conditions and the payment of a damage excess.
Yes, damage cover exclusions include damage from a major breach of the rental contract, overhead and underbody damage, damage caused by the use of incorrect fuel, and loss or damage to personal items.
Operational Questions
No, the vehicle must not be used for carrying passengers for hire, fare, reward, or rideshare purposes.
The vehicle must not be driven by anyone under the influence of alcohol or drugs, for illegal purposes, off-road, or outside the agreed geographical area.
Contact us immediately if the vehicle shows signs of needing repair. Do not attempt to repair or have the vehicle repaired without our written authority.
If you need to extend your rental, please contact us as soon as possible to make arrangements, subject to vehicle availability and additional charges.
The vehicle should be returned with a full tank of fuel. If returned with less, a refuelling charge plus the cost of fuel will apply.
Booking and Payment
An e-tag for toll payments is not fitted to the vehicle; it’s your responsibility to arrange for an e-tag or pay tolls directly. Failure to do so will result in administrative charges in addition to the toll fees.
If a payment fails, a $30 late fee will be applied. Ensure you have sufficient funds each Thursday when automatic payments are processed to avoid this fee.
A cancellation notice period applies as per the rental agreement. Cancellations within 24 hours of the start date, or no-shows, may incur charges equal to the rental period booked unless the vehicle can be rented out to another customer.